What is the CHW called?Cross-Cultural Health Promoter
Where does the CHW work?REACH Community Health Centre Multicultural Family Centre
We work with culturally diverse communities to develop and implement culturally responsive health promotion programs and services, addressing the social determinants of health by alleviating access barriers and building community capacity.
"Eduardo, 79 years of age, came to Canada as a refugee many years ago. As a result of his traumatic experiences and the serious injuries he sustained during the political strife in his country of origin, he has numerous complex health conditions, which are complicated by impaired eyesight, memory loss, substance abuse, and an inability to communicate in English.
He is very independent and flatly refuses to consider residential care. He has established a relationship of trust with our Cross-Cultural Health Promoter (CCHP), who accompanies him to his frequent medical appointments and hospital visits, providing him with information about his health conditions, medical procedures, and follow-up expectations, all in his first language.
The CCHP also acts as a bridge between Eduardo and his numerous health care providers, providing enhanced cultural and language interpretation as well as personal clarification at the appointments to ensure effective communication. At a recent appointment, a medical interpreter had been arranged by the hospital, so the CCHP left the room to wait for Eduardo. A few minutes later, the interpreter asked the CCHP to come back in as she was not able to understand the patient.
After the interview, she commented that, as an official interpreter, she was limited in her interaction with patients, and felt she would be much more helpful to the patient if she could expand her role to provide enhanced interpretation as did the CCHP. This illustrates the value of the role of the Community Health Worker in the health care system. ”
Address: 1145 Commercial Drive Vancouver, BC, Canada V5L 3X3